Refund Policy

At 7 Cities Home Services, customer satisfaction is our top priority. We stand behind the quality of our work and aim to provide the highest standard of cleaning services. If you are not completely satisfied with your service, please let us know within 24 hours of the cleaning, and we will do our best to make it right.

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Refunds and Re-Cleans

• If you are unhappy with any area we’ve cleaned, we will return and re-clean the area at no additional charge.

• If you are still not satisfied after the re-clean, a partial or full refund may be issued, depending on the circumstances.

• Refunds are considered on a case-by-case basis and are not guaranteed.

Non-Refundable Situations

• Complaints made more than 24 hours after the cleaning service.

• Services that were completed according to the agreed-upon checklist or scope of work.

• Situations where access was not granted, or the home was not prepared as scheduled (e.g. clutter, pets not secured, etc.).

Cancellations & Rescheduling

• Cancellations or reschedules must be made at least 24 hours in advance.

• Same-day cancellations may be subject to a fee of up to [$50] to cover lost time and travel expenses.

If you have any questions or concerns, feel free to contact us at 7citieshomeservices@gmail.com or (757)386-0670. We appreciate your business!